Case details
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E-commerce Fulfillment
In the fast-paced world of e-commerce, speed and accuracy can make or break a brand’s reputation. When a growing online retailer started facing frequent delays, order mix-ups, and negative customer reviews, they turned to Neom for a smarter warehouse solution.
Challenges
The client, an e-commerce brand selling fashion and lifestyle products, had outgrown their in-house storage space. Their manual order processing system led to:
Delayed dispatches
Incorrect shipments
Overstocking and stockouts
With order volume rising daily, they needed a scalable warehousing partner that could bring efficiency, visibility, and speed to their fulfillment process.
Solution
Neom provided a tailored warehouse solution, combining modern infrastructure with intelligent systems:
Their inventory was moved to a dedicated section in our smart warehouse, equipped with barcode scanning and automated shelving.
We integrated their online store with our real-time inventory management system, syncing orders instantly.
Neom’s fulfillment team took over picking, packing, and dispatching, ensuring accuracy at every step.
Daily reports and inventory alerts kept the client in control without lifting a finger.
Results
The impact was immediate:
Dispatch accuracy rose to 92%, reducing returns and complaints.
Order fulfillment time dropped by 48%, improving customer satisfaction.
The brand was able to scale their operations during peak seasons without worrying about space or staff.
Neom’s warehouse solution didn’t just store products—it powered business growth by turning logistics into a competitive advantage.