Case details
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Medical Equipment Delivery
When lives are on the line, every second counts. At Neom, we understand the urgency that defines the medical logistics industry—and our recent air freight operation for a leading medical supplier is a powerful example of that commitment in action.
Challenges
A leading healthcare supplier based in Dhaka reached out to us with an urgent request: critical medical equipment needed to be delivered from Singapore to a hospital in Bangladesh within 48 hours. The shipment included life-saving devices required for surgeries scheduled later that week.
Traditional freight options were too slow, and delays could potentially halt hospital operations. On top of that, customs clearance for medical-grade equipment is often complex and time-consuming. The stakes couldn’t have been higher.
Solution
Neom immediately activated its emergency air freight protocol. Our logistics experts coordinated with airline partners to secure a priority cargo slot out of Changi Airport. Simultaneously, our team worked on pre-clearing the shipment with customs, ensuring all necessary documentation was in place before the cargo even landed.
Once the shipment arrived in Dhaka, our ground team was already on standby. The cargo was swiftly moved through customs and transported directly to the hospital with real-time tracking enabled throughout the journey.